Compare CC-One and Call Box - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - CC-One or Call Box?

Call Box is more expensive to implement (TCO) than CC-One, and CC-One is rated higher (83/100) than Call Box (77/100). CC-One offers users more features (5) than Call Box (0). There is a clear winner in this case and it is CC-One!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BroadSoft Vs. Call Box

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...

Who is more expensive? CC-One or Call Box?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and Call Box.

CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software.

Bottom line: CC-One cost is around the same cost of Call Box.

Which software includes more/better features?

We've compared CC-One Vs. Call Box based on some of the most important and required Call Center features.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

Call Box: We are still working to collect the list of features for Call Box.

Target customer size

CC-One's typical customers include: Small, medium and large size businesses, and Call Box's target customer size include: Start up, Small business, Medium business, Large business.