Shlomi Lavi /
Jun 23, 2022
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Bottom Line: Which is Better - CC-One or Cloud Contact Pro?
CC-One is more expensive to implement (TCO) than Cloud Contact Pro, and Cloud Contact Pro is rated with the same score (83/100) as CC-One (83/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BroadSoft Vs. West Unified Communications
BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...
West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.
Who is more expensive? CC-One or Cloud Contact Pro?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and Cloud Contact Pro.
CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. Cloud Contact Pro price starts at $25 per month , When comparing Cloud Contact Pro to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CC-One is more expensive than Cloud Contact Pro.
Which software includes more/better features?
We've compared CC-One Vs. Cloud Contact Pro based on some of the most important and required Call Center features.
CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.
Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.
Target customer size
CC-One's typical customers include: Small, medium and large size businesses, and Cloud Contact Pro's target customer size include: Medium and large size businesses.