Compare CC-One and CloudCall - Jul 2022

Shlomi LaviShlomi Lavi / Jul 28, 2022

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Bottom Line: Which is Better - CC-One or CloudCall?

CC-One is more expensive to implement (TCO) than CloudCall, and CC-One is rated higher (83/100) than CloudCall (81/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BroadSoft Vs. Cloudcall Group

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

Who is more expensive? CC-One or CloudCall?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and CloudCall.

CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. CloudCall price starts at $15 per user/month , When comparing CloudCall to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CC-One is more expensive than CloudCall.

Which software includes more/better features?

We've compared CC-One Vs. CloudCall based on some of the most important and required Call Center features.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

Target customer size

CC-One's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.

CC-One

ITQlick rating
(3.5/5)

starts at $359.88 per year

CC-One is a SaaS-based call center software that enables contact center administrators to manage omnichannel customer voice, email, and chat interactions and maintain collaboration between back-office personnel...

Categories: Call Monitoring, Call Recording, IVR, Call Center.

CloudCall

ITQlick rating
(3.7/5)

starts at $15 per user/month

CloudCall software is a telecommunication solution that helps enhance communication in businesses. The solution has a number of features that include a power dialer tool that improves the calling activities by ...

Categories: Communications, Business Phone Systems, Call Recording, Cloud PBX, IVR.

Compare specifications

Compare features

CC-One: 5 Features

ACD (Automatic Call Distribution)
Blended Call Center
Call Recording
IVR (Interactive Voice Response)
Call Center

CloudCall: 5 Features

Chat
Campaign Management
Call Recording
Inbound Call Center
Outbound Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CC-One
ITQlick rating
3.5/5
Score
83/100
Pricing
6/10
License pricing
$359.88 per year
Functionality
10
Review
Compare
CloudCall
ITQlick rating
3.7/5
Score
81/100
Pricing
3.2/10
License pricing
$15 per user/month
Functionality
15
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.