Compare CC-One and CXM Recording - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - CC-One or CXM Recording?

CC-One is more expensive to implement (TCO) than CXM Recording, and CC-One is rated higher (83/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than CC-One (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BroadSoft Vs. CXM

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? CC-One or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and CXM Recording and Quality Monitoring.

CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CC-One is more expensive than CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared CC-One Vs. CXM Recording based on some of the most important and required Call Center features.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

CC-One's typical customers include: Small, medium and large size businesses, Creedenz CXM is best suited for small business and medium business in the healthcare sector.