Compare CC-One and Enghouse Interactive - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - CC-One or Enghouse Interactive?

Enghouse Interactive is more expensive to implement (TCO) than CC-One, and Enghouse Interactive is rated higher (84/100) than CC-One (83/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BroadSoft Vs. Enghouse Interactive

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...

Who is more expensive? CC-One or Enghouse Interactive Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and Enghouse Interactive Contact Center.

CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. Enghouse Interactive Contact Center price starts at $75 per user/month , When comparing Enghouse Interactive Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: CC-One cost is around the same cost of Enghouse Interactive Contact Center.

Which software includes more/better features?

We've compared CC-One Vs. Enghouse Interactive based on some of the most important and required Call Center features.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

Enghouse Interactive Contact Center: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

Target customer size

CC-One's typical customers include: Small, medium and large size businesses, The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management.