Shlomi Lavi /
Jun 22, 2022
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Bottom Line: Which is Better - CC-One or iNexus?
CC-One is more expensive to implement (TCO) than iNexus, and CC-One is rated higher (83/100) than iNexus (79/100). CC-One offers users more features (5) than iNexus (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BroadSoft Vs. NexInteractive
BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...
NexInteractive: NexInteractive was founded by two technology visionaries, who have developed telephony platforms for several of the top 10 dialer CRM call center technology companies in the World. They are the original authors of “Prospector” a dialer telephony engine that’s in over 800 call centers worldwide. Inventors of the VOIP “PARAGON” Softphone, and Creator...
Who is more expensive? CC-One or iNexus?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and iNexus.
CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. iNexus price starts at $49 per month , When comparing iNexus to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CC-One is more expensive than iNexus.
Which software includes more/better features?
We've compared CC-One Vs. iNexus based on some of the most important and required Call Center features.
CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.
iNexus: We are still working to collect the list of features for iNexus.
Target customer size
CC-One's typical customers include: Small, medium and large size businesses, The software is a useful solution for businesses of all sizes and a wide range of types.