Compare CC-One and Infinity Call Tracking - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - CC-One or Infinity Call Tracking?

Infinity Call Tracking is more expensive to implement (TCO) than CC-One, and CC-One is rated higher (83/100) than Infinity Call Tracking (75/100). CC-One offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is CC-One!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BroadSoft Vs. Infinity Tracking

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Who is more expensive? CC-One or Infinity Call Tracking?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and Infinity Call Tracking.

CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: CC-One cost is around the same cost of Infinity Call Tracking.

Which software includes more/better features?

We've compared CC-One Vs. Infinity Call Tracking based on some of the most important and required Call Center features.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Target customer size

CC-One's typical customers include: Small, medium and large size businesses, and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.