Shlomi Lavi /
Jun 30, 2022
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Bottom Line: Which is Better - CC-One or LiveVox Predictive Dialer?
LiveVox Predictive Dialer is more expensive to implement (TCO) than CC-One, and LiveVox Predictive Dialer is rated higher (87/100) than CC-One (83/100). CC-One offers users more features (5) than LiveVox Predictive Dialer (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BroadSoft Vs. LiveVox
BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...
LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...
Who is more expensive? CC-One or LiveVox Predictive Dialer?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and LiveVox Predictive Dialer.
CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. LiveVox Predictive Dialer price starts at $2,500 per month , When comparing LiveVox Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: CC-One cost is around the same cost of LiveVox Predictive Dialer.
Which software includes more/better features?
We've compared CC-One Vs. LiveVox Predictive Dialer based on some of the most important and required Call Center features.
CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
CC-One's typical customers include: Small, medium and large size businesses, and LiveVox Predictive Dialer's target customer size include: Small, medium and large size businesses.