Compare CC-One and Nectar Desk - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - CC-One or Nectar Desk?

CC-One is more expensive to implement (TCO) than Nectar Desk, and CC-One is rated higher (83/100) than Nectar Desk (76/100). CC-One offers users more features (5) than Nectar Desk (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BroadSoft Vs. Nectar Desk Inc.

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Nectar Desk Inc.: Welcome to Nectar Desk's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruption in service, a note will be posted here.

Who is more expensive? CC-One or Nectar Desk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and Nectar Desk.

CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. Nectar Desk price starts at $50 per month , When comparing Nectar Desk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CC-One is more expensive than Nectar Desk.

Which software includes more/better features?

We've compared CC-One Vs. Nectar Desk based on some of the most important and required Call Center features.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

Nectar Desk: We are still working to collect the list of features for Nectar Desk.

Target customer size

CC-One's typical customers include: Small, medium and large size businesses, Most of the customers of Nectar Desk are individuals who are engaging with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make full use of tools offered from IT, data and web hosting and information-related services sector, mainly with the contact center management.