Compare CC-One and SafeSoft Contact Center - Jun 2022

Shlomi LaviShlomi Lavi / Jun 22, 2022

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Bottom Line: Which is Better - CC-One or SafeSoft Contact Center?

SafeSoft Contact Center is more expensive to implement (TCO) than CC-One, and CC-One is rated higher (83/100) than SafeSoft Contact Center (60/100). CC-One offers users more features (5) than SafeSoft Contact Center (0). There is a clear winner in this case and it is CC-One!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BroadSoft Vs. SafeSoft Solutions

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

SafeSoft Solutions: SafeSoft Solutions provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to provide a comprehe...

Who is more expensive? CC-One or SafeSoft Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and SafeSoft Cloud Contact Center.

CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. SafeSoft Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software.

Bottom line: CC-One cost is around the same cost of SafeSoft Cloud Contact Center.

Which software includes more/better features?

We've compared CC-One Vs. SafeSoft Contact Center based on some of the most important and required Call Center features.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

SafeSoft Cloud Contact Center: We are still working to collect the list of features for SafeSoft Cloud Contact Center.

Target customer size

CC-One's typical customers include: Small, medium and large size businesses, SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management.



CC-One

ITQlick rating
(3.5/5)

starts at $359.88 per year

CC-One is a SaaS-based call center software that enables contact center administrators to manage omnichannel customer voice, email, and chat interactions and maintain collaboration between back-office personnel...

Categories: Call Monitoring, Call Recording, IVR, Call Center.

SafeSoft Contact Center

ITQlick rating
(3.5/5)

The SafeSoft Cloud Contact Center is a cloud-based contact management software that is robust and integrated with various features such as predictive dialer and inbound call support.

Categories: Business Phone Systems, Call Monitoring, Cloud PBX, VoIP, Call Center.

Compare specifications

Compare features

CC-One: 5 Features

ACD (Automatic Call Distribution)
Blended Call Center
Call Recording
IVR (Interactive Voice Response)
Call Center

SafeSoft Cloud Contact Center: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CC-One
ITQlick rating
3.5/5
Score
83/100
Pricing
6/10
License pricing
$359.88 per year
Functionality
10
Review
Compare
SafeSoft...
ITQlick rating
3.5/5
Score
60/100
Pricing
7/10
License pricing
Pricing not available
Functionality
5
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.