Compare CC-One and Vocalcom - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - CC-One or Vocalcom?

Vocalcom is more expensive to implement (TCO) than CC-One, and CC-One is rated higher (83/100) than Vocalcom (76/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BroadSoft Vs. Vocalcom

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Who is more expensive? CC-One or Vocalcom Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and Vocalcom Cloud Contact Center.

CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: CC-One cost is around the same cost of Vocalcom Cloud Contact Center.

Which software includes more/better features?

We've compared CC-One Vs. Vocalcom based on some of the most important and required Call Center features.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

CC-One's typical customers include: Small, medium and large size businesses, Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.