Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - CenterMaster or 8x8 Contact Center?
CenterMaster is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than CenterMaster (56/100). 8x8 Contact Center offers users more features (14) than CenterMaster (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AcuCall Vs. 8x8, INC
AcuCall: AcuCall sells and supports automated customer interaction management systems for call centers and businesses that emulate call center activities within their organizations. CenterMaster™, our flagship product, is a unified customer interaction management platform with integrated customer relationship management, interactive voice response, automati...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? CenterMaster or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterMaster and 8x8 Contact Center.
CenterMaster price starts at $125 per user/month , On a scale between 1 to 10 CenterMaster is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CenterMaster cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared CenterMaster Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
CenterMaster: We are still working to collect the list of features for CenterMaster.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
CenterMaster's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.