Compare CenterWare Inbound and Aspect Zipwire - Jun 2022

Shlomi LaviShlomi Lavi / Jun 24, 2022

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Bottom Line: Which is Better - CenterWare Inbound or Aspect Zipwire?

CenterWare Inbound is more expensive to implement (TCO) than Aspect Zipwire, and CenterWare Inbound is rated higher (91/100) than Aspect Zipwire (83/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuxiba Technologies Vs. Aspect Software, Inc

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? CenterWare Inbound or Aspect Zipwire?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and Aspect Zipwire.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software.

Bottom line: CenterWare Inbound is more expensive than Aspect Zipwire.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. Aspect Zipwire based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, The software is a viable product for small and medium businesses as well as large enterprises.

CenterWare Inbound

ITQlick rating
(4.6/5)

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...

Categories: Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Conference Calling.

Aspect Zipwire

ITQlick rating
(3.9/5)

Zipwire is a customer relationship management solution for businesses of all sizes. It offers inbound and out-bound support capabilities along with real time analytics and integration capabilities. The ...

Categories: CRM, Banking CRM, Call Center, Call Center Workforce Management, Casino CRM.

Compare specifications

Compare features

CenterWare Inbound: 0 Features

We are working to collect the list of features

Aspect Zipwire: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Compare
Aspect Z...
ITQlick rating
3.9/5
Score
83/100
Pricing
2.6/10
License pricing
Pricing not available
Functionality
16
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.