Compare CenterWare Inbound and C2Perform - Dec 2022

Shlomi LaviShlomi Lavi / Dec 17, 2022

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Bottom Line: Which is Better - CenterWare Inbound or C2Perform?

CenterWare Inbound is more expensive to implement (TCO) than C2Perform, and CenterWare Inbound is rated higher (91/100) than C2Perform (83/100). C2Perform offers users more features (5) than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuxiba Technologies Vs. EducationFolder

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

EducationFolder: EducationFolder began with a recognition of the mission-critical role coaching and training play in contact center performance – and of the daily management issues that often prevent those activities from happening. By creating a single, end-to-end solution to address both these needs, EducationFolder delivers the resources and tools to enable well...

Who is more expensive? CenterWare Inbound or EducationFolder?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and EducationFolder.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. EducationFolder price starts at $15 per license/month , When comparing EducationFolder to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CenterWare Inbound is more expensive than EducationFolder.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. C2Perform based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

EducationFolder: Campaign Management, Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, and EducationFolder's target customer size include: Medium and large size businesses.



CenterWare Inbound

ITQlick rating
(4.6/5)

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...

Categories: Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Conference Calling.

C2Perform

ITQlick rating
(4.4/5)

starts at $15 per license/month

EducationFolder, now C2Perform, is a performance management software for businesses to improve KPIs, refine and improve their coaching experience and sessions, create various contents, and drive continuous impr...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

Compare specifications

Compare features

CenterWare Inbound: 0 Features

We are working to collect the list of features

EducationFolder: 5 Features

Campaign Management
Blended Call Center
Inbound Call Center
Outbound Call Center
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Compare
C2Perfor...
ITQlick rating
4.4/5
Score
83/100
Pricing
2/10
License pricing
$15 per license/month
Functionality
13
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.