Compare CenterWare Inbound and LiveVox Predictive Dialer - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - CenterWare Inbound or LiveVox Predictive Dialer?

LiveVox Predictive Dialer is more expensive to implement (TCO) than CenterWare Inbound, and CenterWare Inbound is rated higher (91/100) than LiveVox Predictive Dialer (87/100). LiveVox Predictive Dialer offers users more features (3) than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuxiba Technologies Vs. LiveVox

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...

Who is more expensive? CenterWare Inbound or LiveVox Predictive Dialer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and LiveVox Predictive Dialer.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. LiveVox Predictive Dialer price starts at $2,500 per month , When comparing LiveVox Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: LiveVox Predictive Dialer is more expensive than CenterWare Inbound.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. LiveVox Predictive Dialer based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, and LiveVox Predictive Dialer's target customer size include: Small, medium and large size businesses.