Compare CenterWare Inbound and LiveVox Predictive Dialer - Jun 2022

CenterWare Inbound

ITQlick rating
(4.6/5)

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...

Categories: Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Conference Calling.

LiveVox Predictive Dialer

ITQlick rating
(4.3/5)

starts at $2,500 per month

LiveVox Predictive Dialer is a cloud-based call center that is suitable for businesses of any size from small businesses, medium-sized businesses, and large enterprises. With LiveVox Predictive Dialer, users ca...

Categories: Call Center.

Compare specifications

Compare features

CenterWare Inbound: 0 Features

We are working to collect the list of features

LiveVox Predictive Dialer: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
Shlomi LaviShlomi Lavi / Jun 30, 2022

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Bottom Line: Which is Better - CenterWare Inbound or LiveVox Predictive Dialer?

LiveVox Predictive Dialer is more expensive to implement (TCO) than CenterWare Inbound, CenterWare Inbound is rated higher (91/100) than LiveVox Predictive Dialer (87/100). LiveVox Predictive Dialer offers more features (3) to their users than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

Nuxiba Technologies Vs. LiveVox

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...

Who is more expensive? CenterWare Inbound or LiveVox Predictive Dialer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden costs" as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and LiveVox Predictive Dialer.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. LiveVox Predictive Dialer price starts at $2,500 per month , when comparing LiveVox Predictive Dialer to their competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: LiveVox Predictive Dialer is more expensive than CenterWare Inbound.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. LiveVox Predictive Dialer based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, and LiveVox Predictive Dialer's target customer size include: Small, medium and large size businesses.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Compare
LiveVox ...
ITQlick rating
4.3/5
Score
87/100
Pricing
6.4/10
License pricing
$2,500 per month
Functionality
4
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
TouchSta...
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.