Compare CenterWare Inbound and Salesforce CRM - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - CenterWare Inbound or Salesforce CRM?

CenterWare Inbound is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than CenterWare Inbound (91/100). Salesforce CRM offers users more features (21) than CenterWare Inbound (0). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuxiba Technologies Vs. Salesforce.com

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? CenterWare Inbound or Salesforce?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and Salesforce.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CenterWare Inbound is more expensive than Salesforce.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. Salesforce CRM based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, Salesforce is optimal for people as well as companies.