Compare Centralpoint and SmartSupport - Oct 2022

Shlomi LaviShlomi Lavi / Oct 22, 2022

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Bottom Line: Which is Better - Centralpoint or SmartSupport?

Centralpoint is more expensive to implement (TCO) than SmartSupport, and Centralpoint is rated higher (84/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than Centralpoint (8).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Oxcyon Vs. Safeharbor Knowledge Solutions

Oxcyon: Oxcyon's Centralpoint technology is a leading Digital Experience Platform. This centralized platform harmonizes the many functions you need, in contrast to the traditional approach of cobbling together disparate technologies. Oxcyon's Centralpoint technology harmonizes your information, so that each user can be served in a personalized way. Central...

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Who is more expensive? Centralpoint or SmartSupport?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Centralpoint and SmartSupport.

Centralpoint accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Centralpoint Software is rated 8, which is higher than the average cost of Knowledge Management software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Knowledge Management software cost.

Bottom line: Centralpoint cost is around the same cost of SmartSupport.

Which software includes more/better features?

We've compared Centralpoint Vs. SmartSupport based on some of the most important and required Knowledge Management features.

Centralpoint: Dashboard, Data Analysis Tools, Document Management, Project Management, Customer Experience Management, Data visualization, Content Management, Knowledge Management.

SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Centralpoint's typical customers include: Small, medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.



Centralpoint

ITQlick rating
(4.7/5)

Centralpoint is a knowledge management software for businesses to automate retention policies, dynamically create documents, manage records, and automatically apply metadata.

Categories: Data Analysis Tools, Dashboards & KPIs, Video Conferencing, Content Management.

SmartSupport

ITQlick rating
(4.2/5)

starts at $199 per user/month

SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...

Categories: CRM, Call Center, Complaint Management, Customer Loyalty, Help Desk.

Compare specifications

Compare features

Centralpoint: 8 Features

Dashboard
Data Analysis Tools
Document Management
Project Management
Customer Experience Management
Data visualization
Content Management
Knowledge Management

SmartSupport: 17 Features

Change Management
Document Management
Email Integration
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Document Conversion
Help Desk Integration
Email
Social Media Metrics
Web Analytics
Word Clouds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Centralp...
ITQlick rating
4.7/5
Score
84/100
Pricing
9.4/10
License pricing
Pricing not available
Functionality
23
Compare
SmartSupport
ITQlick rating
4.2/5
Score
78/100
Pricing
8/10
License pricing
$199 per user/month
Functionality
29
Yext
ITQlick rating
3.3/5
Score
91/100
Pricing
6.4/10
License pricing
$199 per year
Functionality
3
Review
KnowledgeOwl
ITQlick rating
4.7/5
Score
89/100
Pricing
2/10
License pricing
$79 per month
Functionality
7
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.