Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Cerberus Help Desk or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than Cerberus Help Desk, and Mhelpdesk is rated higher (95/100) than Cerberus Help Desk (78/100). Mhelpdesk offers users more features (15) than Cerberus Help Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Webgroup Media LLC Vs. Mhelpdesk
Webgroup Media LLC: Webgroup Media, LLC. (WGM) is a commercial open source company that was founded in April 2001 to build web-based enterprise collaboration software. We're lean, profitable, and organically-bootstrapped. We share 100% of our source code due to our fundamental belief that bits and bytes have less value than experience and long-term, mutually advantage...
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? Cerberus Help Desk or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cerberus Help Desk and Mhelpdesk.
Cerberus Help Desk price starts at $30 per seat/month , On a scale between 1 to 10 Cerberus Help Desk is rated 4, which is lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Mhelpdesk is more expensive than Cerberus Help Desk.
Which software includes more/better features?
We've compared Cerberus Help Desk Vs. Mhelpdesk based on some of the most important and required Help Desk features.
Cerberus Help Desk: We are still working to collect the list of features for Cerberus Help Desk.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Cerberus Help Desk's typical customers include: Small, medium and large size businesses, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.