Shlomi Lavi /
Mar 07, 2022
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Bottom Line: Which is Better - Cerberus Help Desk or Slack?
Cerberus Help Desk is more expensive to implement (TCO) than Slack, and Slack is rated higher (100/100) than Cerberus Help Desk (78/100). Slack offers users more features (5) than Cerberus Help Desk (0). There is a clear winner in this case and it is Slack!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Webgroup Media LLC Vs. Slack
Webgroup Media LLC: Webgroup Media, LLC. (WGM) is a commercial open source company that was founded in April 2001 to build web-based enterprise collaboration software. We're lean, profitable, and organically-bootstrapped. We share 100% of our source code due to our fundamental belief that bits and bytes have less value than experience and long-term, mutually advantage...
Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.
Who is more expensive? Cerberus Help Desk or Slack?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cerberus Help Desk and Slack.
Cerberus Help Desk price starts at $30 per seat/month , On a scale between 1 to 10 Cerberus Help Desk is rated 4, which is lower than the average cost of Help Desk software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Cerberus Help Desk is more expensive than Slack.
Which software includes more/better features?
We've compared Cerberus Help Desk Vs. Slack based on some of the most important and required Help Desk features.
Cerberus Help Desk: We are still working to collect the list of features for Cerberus Help Desk.
Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.
Target customer size
Cerberus Help Desk's typical customers include: Small, medium and large size businesses, and Slack's target customer size include: Small, medium and large size businesses.