Compare ChangeGear and USERSNAP - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - ChangeGear or USERSNAP?

ChangeGear is more expensive to implement (TCO) than USERSNAP, and USERSNAP is rated higher (90/100) than ChangeGear (86/100).

Looking for the right Issue Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SunView Software, Inc. Vs. Usersnap

SunView Software, Inc.: SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT in...

Usersnap: Are you managing 80 web projects at the same time? Organizing the communication among designers, developers, quality assurance and your customers? Or just trying to capture user feedback on your new pet project? Usersnap got you covered, no matter how small or large your projects and teams are. No endless email conversation ever again.

Who is more expensive? ChangeGear or USERSNAP?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ChangeGear and USERSNAP.

ChangeGear price starts at $46 per user/month , On a scale between 1 to 10 ChangeGear is rated 6, which is similar to the average cost of Issue Management software. USERSNAP price starts at $9 per 2 users/month , When comparing USERSNAP to its competitors, the software is rated 4 - lower than the average Issue Management software cost.

Bottom line: ChangeGear is more expensive than USERSNAP.

Which software includes more/better features?

We've compared ChangeGear Vs. USERSNAP based on some of the most important and required Issue Management features.

ChangeGear: We are still working to collect the list of features for ChangeGear.

USERSNAP: We are still working to collect the list of features for USERSNAP.

Target customer size

The software is a useful solution for small and medium businesses as well as large enterprises. The typical customers of Usersnap software are the individuals or organizations in the small businesses (having one to 100 employees) and/or medium-sized businesses (having 100 to 1,000 employees) that rely on the services from the industry of IT, data hosting and information related services, mainly about bug tracking.