Compare ChangeGear and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - ChangeGear or Zoho CRM?

ChangeGear is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than ChangeGear (86/100). Zoho CRM offers users more features (16) than ChangeGear (0). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Issue Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SunView Software, Inc. Vs. Zoho

SunView Software, Inc.: SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT in...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? ChangeGear or Zoho CRM?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ChangeGear and Zoho CRM.

ChangeGear price starts at $46 per user/month , On a scale between 1 to 10 ChangeGear is rated 6, which is similar to the average cost of Issue Management software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Issue Management software cost.

Bottom line: ChangeGear is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared ChangeGear Vs. Zoho CRM based on some of the most important and required Issue Management features.

ChangeGear: We are still working to collect the list of features for ChangeGear.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

The software is a useful solution for small and medium businesses as well as large enterprises. Zoho CRM is focused on startup to medium firms in different markets.