Compare Chatra and Freshsales - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Chatra or Freshsales?

Freshsales is more expensive to implement (TCO) than Chatra, and Freshsales is rated higher (93/100) than Chatra (90/100).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Chatra Vs. FRESHDESK INC.

Chatra: Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Chatra or Freshsales?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Chatra and Freshsales.

Chatra price starts at $17 per agent/month , On a scale between 1 to 10 Chatra is rated 2, which is much lower than the average cost of Chat software. Freshsales price starts at $15 per user/month , When comparing Freshsales to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Chatra cost is around the same cost of Freshsales.

Which software includes more/better features?

We've compared Chatra Vs. Freshsales based on some of the most important and required Chat features.

Chatra: We are still working to collect the list of features for Chatra.

Freshsales: We are still working to collect the list of features for Freshsales.

Target customer size

Chatra's typical customers include: Small, medium and large size businesses, The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing.