Compare Chatra and Pega CRM - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Chatra or Pega CRM?

Pega CRM is more expensive to implement (TCO) than Chatra, and Chatra is rated higher (90/100) than Pega CRM (68/100). Pega CRM offers users more features (3) than Chatra (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Chatra Vs. Pegasystems

Chatra: Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Who is more expensive? Chatra or Pega CRM?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Chatra and Pega CRM.

Chatra price starts at $17 per agent/month , On a scale between 1 to 10 Chatra is rated 2, which is much lower than the average cost of Chat software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average Chat software cost.

Bottom line: Pega CRM is more expensive than Chatra.

Which software includes more/better features?

We've compared Chatra Vs. Pega CRM based on some of the most important and required Chat features.

Chatra: We are still working to collect the list of features for Chatra.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Chatra's typical customers include: Small, medium and large size businesses, Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.