Compare Cherwell Service and Freshservice ServiceDesk - Feb 2022
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Bottom Line: Which is Better - Cherwell Service or Freshservice ServiceDesk?
Cherwell Service is more expensive to implement (TCO) than Freshservice ServiceDesk, and Cherwell Service is rated higher (77/100) than Freshservice ServiceDesk (62/100).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Vs. FRESHDESK INC.
:
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Cherwell Service or Freshservice ServiceDesk?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cherwell Service and Freshservice ServiceDesk.
Cherwell Service price starts at $189 per month , On a scale between 1 to 10 Cherwell Service Management is rated 6, which is similar to the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.
Bottom line: Cherwell Service is more expensive than Freshservice ServiceDesk.
Which software includes more/better features?
We've compared Cherwell Service Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.
Cherwell Service: We are still working to collect the list of features for Cherwell Service.
Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.
Target customer size
Cherwell Service's typical customers include: Small, medium and large size businesses, The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.
Freshservice ServiceDesk
starts at $29 per user/month
Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.
Compare PricingCompare specifications
Cherwell Service Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | IT Management -> Cherwell Service review |
Company: | |
Pricing: | starts at $189 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Cherwell Service review, Cherwell Service pricing, Cherwell Service alternatives |
Freshservice ServiceDesk Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | IT Management -> Freshservice ServiceDesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $29 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Freshservice ServiceDesk review, Freshservice ServiceDesk pricing, Freshservice ServiceDesk alternatives |
Compare features
Cherwell Service: 0 Features
Freshservice ServiceDesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.