Compare Cherwell Service and Osticket - Feb 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cherwell Service or Osticket?

Cherwell Service is more expensive to implement (TCO) than Osticket, and Osticket is rated with the same score (77/100) as Cherwell Service (77/100). Osticket offers users more features (3) than Cherwell Service (0). There is a clear winner in this case and it is Osticket!

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vs. Audiense

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Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...

Who is more expensive? Cherwell Service or Osticket?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cherwell Service and Osticket.

Cherwell Service price starts at $189 per month , On a scale between 1 to 10 Cherwell Service Management is rated 6, which is similar to the average cost of IT Management software. Osticket price starts at $9 per agent/month , When comparing Osticket to its competitors, the software is rated 2 - much lower than the average IT Management software cost.

Bottom line: Cherwell Service is more expensive than Osticket.

Which software includes more/better features?

We've compared Cherwell Service Vs. Osticket based on some of the most important and required IT Management features.

Cherwell Service: We are still working to collect the list of features for Cherwell Service.

Osticket: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Cherwell Service's typical customers include: Small, medium and large size businesses, Customers of the software mainly include small and medium businesses.