Compare Cherwell Service and PagerDuty - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - Cherwell Service or PagerDuty?

Cherwell Service is more expensive to implement (TCO) than PagerDuty, and PagerDuty is rated higher (80/100) than Cherwell Service (77/100).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vs. PagerDuty, Inc.

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PagerDuty, Inc.: PagerDuty enables developers to build amazing solutions and user experiences by providing full-stack visibility to monitor code deployments, infrastructure events, and application health, making it easy to effectively collaborate with Operations, Security, and QA teams to resolve issues before they impact customers.

Who is more expensive? Cherwell Service or PagerDuty?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cherwell Service and PagerDuty.

Cherwell Service price starts at $189 per month , On a scale between 1 to 10 Cherwell Service Management is rated 6, which is similar to the average cost of IT Management software. PagerDuty price starts at $21 per user/month , When comparing PagerDuty to its competitors, the software is rated 2 - much lower than the average IT Management software cost.

Bottom line: Cherwell Service is more expensive than PagerDuty.

Which software includes more/better features?

We've compared Cherwell Service Vs. PagerDuty based on some of the most important and required IT Management features.

Cherwell Service: We are still working to collect the list of features for Cherwell Service.

PagerDuty: We are still working to collect the list of features for PagerDuty.

Target customer size

Cherwell Service's typical customers include: Small, medium and large size businesses, The general categories of the users of PagerDuty are the individuals that are engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that harness the benefits of the services from IT, web and data hosting and other related information services sectors, mainly with data and IT management, performance management and application monitoring.