Cherwell Service Vs ServiceDesk Plus Standard Edit

Shlomi LaviShlomi Lavi / Oct 13, 2021

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Bottom Line: Which is Better - Cherwell Service or ServiceDesk Plus Standard Edit?

Cherwell Service is more expensive to implement (TCO) than ServiceDesk Plus Standard Edit, Cherwell Service is rated higher (77/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers more features (6) to their users than Cherwell Service (0).

Looking for the right IT Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How compares with ManageEngine?

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ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who's more expensive? Cherwell Service or ServiceDesk Plus Standard Edit?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Cherwell Service and ServiceDesk Plus Standard Edit.

Cherwell Service price starts at $150 per month , on a scale between 1 to 10 Cherwell Service Management is rated 6, which is similar to the average cost of IT Management software. ServiceDesk Plus Standard Edit price starts at $395 per license , when comparing ServiceDesk Plus Standard Edit to their competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: Cherwell Service is more expensive than ServiceDesk Plus Standard Edit.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Cherwell Service Vs. ServiceDesk Plus Standard Edit based on some of the most important and required IT Management features. Cherwell Service: We are still working to collect the list of features for Cherwell Service. ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal.

Target customer size

Cherwell Service's typical customers include: Small, medium and large size businesses, ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients.

Cherwell Service

ITQlick rating
(4.4/5)

starts at $150 per month

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and...

Categories: Complaint Management, Customer Success, Help Desk, Online CRM.

ServiceDesk Plus Standard Edit

ITQlick rating
(5/5)

starts at $395 per license

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that p...

Categories: CRM, Banking CRM, Help Desk, Real Estate CRM, IT Management.

Compare specifications

Compare features

Cherwell Service: 0 Features

We are working to collect the list of features

ServiceDesk Plus Standard Edit: 6 Features

Billing and Invoicing
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Cherwell
ITQlick rating
4.4/5
Score
77/100
Pricing
6/10
License pricing
$150 per month
Functionality
22
Compare
ServiceDesk
ITQlick rating
5/5
Score
76/100
Pricing
4.4/10
License pricing
$395 per license
Functionality
13
Symantec
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$50 per year
Functionality
4
Informatica
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.