Compare Cherwell Service and Whatfix - Mar 2022

Shlomi LaviShlomi Lavi / Mar 02, 2022

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Bottom Line: Which is Better - Cherwell Service or Whatfix?

Whatfix is more expensive to implement (TCO) than Cherwell Service, and Whatfix is rated with the same score (77/100) as Cherwell Service (77/100).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vs. WHATFIX

:

WHATFIX: Whatfix is an award winning SaaS-based platform launched in April 2013, that allows businesses create interactive guides on their web platforms. Our patent pending technology can be integrated with ease across all user touch-points inside web applications. We empower businesses to ease user onboarding, improve support and reduce training effort.

Who is more expensive? Cherwell Service or Whatfix?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cherwell Service and Whatfix.

Cherwell Service price starts at $189 per month , On a scale between 1 to 10 Cherwell Service Management is rated 6, which is similar to the average cost of IT Management software. Whatfix price starts at $1,200 per year , When comparing Whatfix to its competitors, the software is rated 6 - similar to the average IT Management software cost.

Bottom line: Cherwell Service cost is around the same cost of Whatfix.

Which software includes more/better features?

We've compared Cherwell Service Vs. Whatfix based on some of the most important and required IT Management features.

Cherwell Service: We are still working to collect the list of features for Cherwell Service.

Whatfix: We are still working to collect the list of features for Whatfix.

Target customer size

Cherwell Service's typical customers include: Small, medium and large size businesses, The typical customers of Whatfix are the entrepreneurs engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses that fully utilizes the services from IT, web and data hosting and other related information services sectors, mainly with IT management and employee management and customer service.



Cherwell Service

ITQlick rating
(4.4/5)

starts at $189 per month

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and...

Categories: Complaint Management, Customer Success, Help Desk, Online CRM.

Whatfix

ITQlick rating
(4.7/5)

starts at $1,200 per year

Whatfix is a performance support platform for businesses to ease onboarding, enhance support and cut training effort for its users.

Categories: Customer Loyalty, Customer Service, Employee Recognition, Training, IT Management.

Compare specifications

Compare features

Cherwell Service: 0 Features

We are working to collect the list of features

Whatfix: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Cherwell...
ITQlick rating
4.4/5
Score
77/100
Pricing
6/10
License pricing
$189 per month
Functionality
22
Compare
Whatfix
ITQlick rating
4.7/5
Score
77/100
Pricing
6/10
License pricing
$1,200 per year
Functionality
10
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.