Compare Cherwell Service and Zendesk - Sep 2023
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Bottom Line: Which is Better - Cherwell Service or Zendesk?
Cherwell Service is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Cherwell Service (77/100). Zendesk offers users more features (23) than Cherwell Service (0). There is a clear winner in this case and it is Zendesk!
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Vs. Zendesk
:
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Cherwell Service or Zendesk?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cherwell Service and Zendesk.
Cherwell Service price starts at $189 per month , On a scale between 1 to 10 Cherwell Service Management is rated 6, which is similar to the average cost of IT Management software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average IT Management software cost.
Bottom line: Cherwell Service is more expensive than Zendesk.
Which software includes more/better features?
We've compared Cherwell Service Vs. Zendesk based on some of the most important and required IT Management features.
Cherwell Service: We are still working to collect the list of features for Cherwell Service.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Cherwell Service's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
Compare specifications
Cherwell Service Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | IT Management -> Cherwell Service review |
Company: | |
Pricing: | starts at $189 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Cherwell Service review, Cherwell Service pricing, Cherwell Service alternatives |
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Compare features
Cherwell Service: 0 Features
Zendesk: 23 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.