Compare Pega CRM and Pega CRM - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or Pega CRM?

Pega CRM is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated with the same score (87/100) as Pega CRM (87/100). Both tools offer the same amount of features.

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. Pegasystems

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Who is more expensive? Pega CRM or Chordiant?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and Chordiant.

Pega CRM price starts at $90 per user/month , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software. Chordiant price starts at $90 per user/month , When comparing Chordiant to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: Pega CRM cost is around the same cost of Chordiant.

Which software includes more/better features?

We've compared Pega CRM Vs. Pega CRM based on some of the most important and required Customer Experience Management features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

Chordiant: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Pega CRM's typical customers include: Start up, Small business, Medium business, Large business, and Chordiant's target customer size include: Start up, Small business, Medium business, Large business.