Compare Cirrus Insight and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cirrus Insight or 8x8 Contact Center?

Cirrus Insight is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Cirrus Insight (75/100). 8x8 Contact Center offers users more features (14) than Cirrus Insight (8). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Email Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cirruspath Vs. 8x8, INC

Cirruspath: Founded in 2011, Cirrus Insight sales enablement platform for Gmail and Outlook offers an all-in-one sales productivity platform with world-class Salesforce integration. The leader in managing sales processes right from your inbox, 250,000 professionals use Cirrus Insight to increase productivity. Fortune 500 companies and freelancers use Cirrus In...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Cirrus Insight or 8x8 Contact Center?

The real total cost of ownership (TCO) of Email Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cirrus Insight and 8x8 Contact Center.

Cirrus Insight price starts at $10 per user/month , On a scale between 1 to 10 Cirrus Insight is rated 2, which is much lower than the average cost of Email Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Email Management software cost.

Bottom line: Cirrus Insight cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared Cirrus Insight Vs. 8x8 Contact Center based on some of the most important and required Email Management features.

Cirrus Insight: Lead Management, Campaign Management, Contact Management, Sales Automation, Sales Management, Call Center, Email Marketing API, Contract Management.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Cirrus Insight's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.