The Cisco Call Center is a contact management software that can be deployed on-premise or via cloud that enables the users to become agile in their interactions with customers
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Avaya IP Office is more expensive to implement (TCO) than Cisco Call Center, and Avaya IP Office is rated higher (84/100) than Cisco Call Center (80/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cisco Systems: Cisco Systems, Inc. is an American corporation that designs, manufactures, and sells networking equipment. The stock was added to the Dow Jones Industrial Average on June 8, 2009, and is also included in the S&P 500 Index, the Russell 1000 Index, NASDAQ 100 Index and the Russell 1000 Growth Stock Index.[6]
Avaya: Avaya is a global leader in business communications systems. The company provides unified communications, contact centres, data solutions and related services directly and through its channel partners to leading businesses and organisations around the world.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco Call Center and Avaya IP Office.
Cisco Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cisco Call Center is rated 6, which is similar to the average cost of Call Center software. Avaya IP Office price starts at $7,500 per license , When comparing Avaya IP Office to its competitors, the software is rated 8 - higher than the average Call Center software cost.
Bottom line: Avaya IP Office is more expensive than Cisco Call Center.
We've compared Cisco Call Center Vs. Avaya IP Office based on some of the most important and required Call Center features.
Cisco Call Center: We are still working to collect the list of features for Cisco Call Center.
Avaya IP Office: We are still working to collect the list of features for Avaya IP Office.
The usual clients of Cisco Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with the contact center management. The software is a useful solution for small and medium businesses as well as large enterprises.
The Cisco Call Center is a contact management software that can be deployed on-premise or via cloud that enables the users to become agile in their interactions with customers
Compare Pricingstarts at $7,500 per license
Avaya IP Office is a business VoIP solution for businesses of all sizes. It offers such services as auto-attendant, auto-dialing, voice to email conversion, and others. The software was designed and lau...
PriceDemoITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Cisco Call Center review |
Company: | Cisco Systems |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Cisco Call Center review, Cisco Call Center pricing, Cisco Call Center alternatives |
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | VoIP -> Avaya IP Office review |
Company: | Avaya |
Pricing: | starts at $7,500 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Avaya IP Office review, Avaya IP Office pricing, Avaya IP Office alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.