Compare Cisco Unified Contact Center and Balanced Scorecard - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco Unified Contact Center or Balanced Scorecard?

Cisco Unified Contact Center is more expensive to implement (TCO) than Balanced Scorecard, and Balanced Scorecard is rated higher (92/100) than Cisco Unified Contact Center (81/100). Balanced Scorecard offers users more features (6) than Cisco Unified Contact Center (3). There is a clear winner in this case and it is Balanced Scorecard!

Looking for the right Security solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cisco Systems Vs. MGI Solution

Cisco Systems: Cisco Systems, Inc. is an American corporation  that designs, manufactures, and sells networking equipment. The stock was added to the Dow Jones Industrial Average on June 8, 2009, and is also included in the S&P 500 Index, the Russell 1000 Index, NASDAQ 100 Index and the Russell 1000 Growth Stock Index.[6]

MGI Solution: MGI Solutions is a management consulting and custom software development firm specializing in corporate performance management (CPM) solutions. The company was founded byTony Ciotti in 1994 to consult high net worth investors on private equity investments and to consult growth companies on capital formation, corporate financial strategies, merg...

Who is more expensive? Cisco Unified Contact Center or Balanced Scorecard?

The real total cost of ownership (TCO) of Security software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco Unified Contact Center and Balanced Scorecard.

Cisco Unified Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cisco Unified Contact Center Enterprise is rated 8, which is higher than the average cost of Security software. Balanced Scorecard price starts at $125 per user/month , When comparing Balanced Scorecard to its competitors, the software is rated 8 - higher than the average Security software cost.

Bottom line: Cisco Unified Contact Center cost is around the same cost of Balanced Scorecard.

Which software includes more/better features?

We've compared Cisco Unified Contact Center Vs. Balanced Scorecard based on some of the most important and required Security features.

Cisco Unified Contact Center: Data Import/Export, Basic Reports, Online Customer Support.

Balanced Scorecard: Basic Reports, Dashboard, Data Import/Export, Online Customer Support, Data analysis.

Target customer size

Cisco Unified Contact Center Enterprise is a viable solution for all business sizes, although it is mainly suitable for large enterprise networks and high-tech international communication. Customers of the software include small and medium businesses from a variety of industries.