Compare Cisco WebEx Support Center and ConceptWave Rapid CRM - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco WebEx Support Center or ConceptWave Rapid CRM?

Cisco WebEx Support Center is more expensive to implement (TCO) than ConceptWave Rapid CRM, and Cisco WebEx Support Center is rated higher (85/100) than ConceptWave Rapid CRM (62/100). Both tools offer the same amount of features.

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebEx Vs. conceptwave

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

conceptwave: ConceptWave is a leading provider of customer, product, and order lifecycle management solutions that enable communications service providers to rapidly introduce new market offers and to empower superior customer experience. Our unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave...

Who is more expensive? Cisco WebEx Support Center or ConceptWave Rapid CRM?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco WebEx Support Center and ConceptWave Rapid CRM.

Cisco WebEx Support Center price starts at $13.50 per user/month , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. ConceptWave Rapid CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software.

Bottom line: Cisco WebEx Support Center is more expensive than ConceptWave Rapid CRM.

Which software includes more/better features?

We've compared Cisco WebEx Support Center Vs. ConceptWave Rapid CRM based on some of the most important and required Customer Service features.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

ConceptWave Rapid CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, and ConceptWave Rapid CRM's target customer size include: Start up, Small business, Medium business, Large business.