Compare Cisco WebEx Support Center and Customer Interaction Center - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco WebEx Support Center or Customer Interaction Center?

Cisco WebEx Support Center is more expensive to implement (TCO) than Customer Interaction Center, and Cisco WebEx Support Center is rated higher (85/100) than Customer Interaction Center (62/100). Both tools offer the same amount of features.

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebEx Vs. Interactive Intelligence Group

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Interactive Intelligence Group: Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations. Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable and debt free with an...

Who is more expensive? Cisco WebEx Support Center or Customer Interaction Center?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco WebEx Support Center and Customer Interaction Center.

Cisco WebEx Support Center price starts at $13.50 per user/month , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. Customer Interaction Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software.

Bottom line: Cisco WebEx Support Center cost is around the same cost of Customer Interaction Center.

Which software includes more/better features?

We've compared Cisco WebEx Support Center Vs. Customer Interaction Center based on some of the most important and required Customer Service features.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

Customer Interaction Center: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, and Customer Interaction Center's target customer size include: Start up, Small business, Medium business, Large business.