Cisco WebEx Support Center Vs Customer Thermometer

Shlomi LaviShlomi Lavi / Nov 23, 2021

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Bottom Line: Which is Better - Cisco WebEx Support Center or Customer Thermometer?

Cisco WebEx Support Center is more expensive to implement (TCO) than Customer Thermometer, Customer Thermometer is rated higher (97/100) than Cisco WebEx Support Center (85/100). Customer Thermometer offers more features (7) to their users than Cisco WebEx Support Center (3). There is a clear winner in this case and it is Customer Thermometer!

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How WebEx compares with Customer Thermometer?

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Who's more expensive? Cisco WebEx Support Center or Customer Thermometer?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Cisco WebEx Support Center and Customer Thermometer.

Cisco WebEx Support Center price starts at $24 per user/month , on a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , when comparing Customer Thermometer to their competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Cisco WebEx Support Center is more expensive than Customer Thermometer.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Cisco WebEx Support Center Vs. Customer Thermometer based on some of the most important and required Customer Service features. Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support. Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, Customer Thermometer is ideal for different companies, big or small.

Cisco WebEx Support Center

ITQlick rating
(3.1/5)

starts at $24 per user/month

Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support.

Categories: Customer Service, Customer Success, Conference Calling.

Customer Thermometer

ITQlick rating
(4.8/5)

starts at $29 per month

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...

Categories: Survey Software, Customer Experience Management.

Compare specifications

Compare features

Cisco WebEx Support Center: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Customer Thermometer: 7 Features

Contact Management
Customer Database
Customer Service
Customer Support Tracking
Sales Reports
Email Invitations & Reminders
Site Intercept Survey
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Cisco
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$24 per user/month
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ITQlick rating
4.8/5
Score
97/100
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5.8/10
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$29 per month
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9
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ITQlick rating
5/5
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43
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ITQlick rating
4.3/5
Score
87/100
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5.6/10
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Pricing not available
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4
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ITQlick rating
4.2/5
Score
83/100
Pricing
4.2/10
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$90 per user/month
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43
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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.