Compare Cisco WebEx Support Center and Customer Thermometer - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco WebEx Support Center or Customer Thermometer?

Cisco WebEx Support Center is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than Cisco WebEx Support Center (85/100). Customer Thermometer offers users more features (7) than Cisco WebEx Support Center (3). There is a clear winner in this case and it is Customer Thermometer!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebEx Vs. Customer Thermometer

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Who is more expensive? Cisco WebEx Support Center or Customer Thermometer?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco WebEx Support Center and Customer Thermometer.

Cisco WebEx Support Center price starts at $13.50 per user/month , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Cisco WebEx Support Center is more expensive than Customer Thermometer.

Which software includes more/better features?

We've compared Cisco WebEx Support Center Vs. Customer Thermometer based on some of the most important and required Customer Service features.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, Customer Thermometer is ideal for different companies, big or small.