Compare Cisco WebEx Support Center and HEAT Cloud Solutions - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco WebEx Support Center or HEAT Cloud Solutions?

Cisco WebEx Support Center is more expensive to implement (TCO) than HEAT Cloud Solutions, and Cisco WebEx Support Center is rated higher (85/100) than HEAT Cloud Solutions (81/100). HEAT Cloud Solutions offers users more features (14) than Cisco WebEx Support Center (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebEx Vs. FrontRange Solutions

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

FrontRange Solutions: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...

Who is more expensive? Cisco WebEx Support Center or HEAT Cloud Solutions?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco WebEx Support Center and HEAT Cloud Solutions.

Cisco WebEx Support Center price starts at $13.50 per user/month , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. HEAT Cloud Solutions price starts at $1,695 per user/month , When comparing HEAT Cloud Solutions to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Cisco WebEx Support Center is more expensive than HEAT Cloud Solutions.

Which software includes more/better features?

We've compared Cisco WebEx Support Center Vs. HEAT Cloud Solutions based on some of the most important and required Customer Service features.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

HEAT Cloud Solutions: Event Logs, Hardware Inventory, IT Asset Management, IT Cost Management, Problem Management.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, Heat Cloud solutions are meant for use by Service and Support teams, Service Desks and Help Desks to provide high quality client service.