Compare Cisco WebEx Support Center and Oracle Service Cloud - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco WebEx Support Center or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than Cisco WebEx Support Center, and Cisco WebEx Support Center is rated higher (85/100) than Oracle Service Cloud (77/100). Oracle Service Cloud offers users more features (4) than Cisco WebEx Support Center (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebEx Vs. Oracle

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...

Who is more expensive? Cisco WebEx Support Center or Oracle Service Cloud?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco WebEx Support Center and Oracle Service Cloud.

Cisco WebEx Support Center price starts at $13.50 per user/month , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average Customer Service software cost.

Bottom line: Oracle Service Cloud is more expensive than Cisco WebEx Support Center.

Which software includes more/better features?

We've compared Cisco WebEx Support Center Vs. Oracle Service Cloud based on some of the most important and required Customer Service features.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.