Compare Cisco WebEx Support Center and Pipeline Pilot - Apr 2022

Shlomi LaviShlomi Lavi / Apr 26, 2022

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Bottom Line: Which is Better - Cisco WebEx Support Center or Pipeline Pilot?

Cisco WebEx Support Center is more expensive to implement (TCO) than Pipeline Pilot, Pipeline Pilot is rated higher (87/100) than Cisco WebEx Support Center (85/100). Both tools offer the same amount of features.

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How WebEx compares with Accelrys?

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

Who's more expensive? Cisco WebEx Support Center or Pipeline Pilot?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Cisco WebEx Support Center and Pipeline Pilot.

Cisco WebEx Support Center price starts at $13.50 per user/month , on a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software.

Bottom line: Cisco WebEx Support Center is more expensive than Pipeline Pilot.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Cisco WebEx Support Center Vs. Pipeline Pilot based on some of the most important and required Customer Service features. Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support. Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.

Cisco WebEx Support Center

ITQlick rating
(3.1/5)

starts at $13.50 per user/month

Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support.

Categories: Customer Service, Customer Success, Conference Calling.

Pipeline Pilot

ITQlick rating
(4.3/5)

Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...

Categories: Chemical.

Compare specifications

Compare features

Cisco WebEx Support Center: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Pipeline Pilot: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6
Compare
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Sales Se...
ITQlick rating
4.2/5
Score
83/100
Pricing
4.2/10
License pricing
$25 per user/month
Functionality
43
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.