Shlomi Lavi /
Jan 16, 2023
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Bottom Line: Which is Better - Claritysoft or Freshdesk?
Claritysoft is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Claritysoft (83/100). Freshdesk offers users more features (10) than Claritysoft (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Claritysoft Vs. FRESHDESK INC.
Claritysoft: Claritysoft was created on the belief that CRM should do more for the sales and service teams who use it. CRM should make users more productive and help teams sell more, not just provide reports to management. All software should be intuitive and easy to use with minimal clicks and navigation to accomplish everyday tasks.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Claritysoft or Freshdesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Claritysoft and Freshdesk.
Claritysoft price starts at $39 per user/month , On a scale between 1 to 10 Claritysoft is rated 4, which is lower than the average cost of CRM software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Claritysoft is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Claritysoft Vs. Freshdesk based on some of the most important and required CRM features.
Claritysoft: We are still working to collect the list of features for Claritysoft.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Claritysoft is intended for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and CRM. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.