Compare Claritysoft and Freshdesk - Jan 2023

Shlomi LaviShlomi Lavi / Jan 16, 2023

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Claritysoft or Freshdesk?

Claritysoft is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Claritysoft (83/100). Freshdesk offers users more features (10) than Claritysoft (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Claritysoft Vs. FRESHDESK INC.

Claritysoft: Claritysoft was created on the belief that CRM should do more for the sales and service teams who use it. CRM should make users more productive and help teams sell more, not just provide reports to management. All software should be intuitive and easy to use with minimal clicks and navigation to accomplish everyday tasks.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Claritysoft or Freshdesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Claritysoft and Freshdesk.

Claritysoft price starts at $39 per user/month , On a scale between 1 to 10 Claritysoft is rated 4, which is lower than the average cost of CRM software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Claritysoft is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Claritysoft Vs. Freshdesk based on some of the most important and required CRM features.

Claritysoft: We are still working to collect the list of features for Claritysoft.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Claritysoft is intended for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and CRM. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.

Claritysoft

ITQlick rating
(4.5/5)

starts at $39 per user/month

Claritysoft is a powerful yet easy to use CRM tool that can help any business grow. It provides users with cost-effective solution in managing customer relationship thanks to its intuitive and versatile modules...

Categories: Document Management, CRM, Banking CRM, Casino CRM.

Freshdesk

ITQlick rating
(4.5/5)

starts at $15 per agent/month

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM, Complaint Management.

Compare specifications

Compare features

Claritysoft: 0 Features

We are working to collect the list of features

Freshdesk: 10 Features

Billing and Invoicing
Customer Survey
Email Integration
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Rules/Workflows
Scheduling
Facebook Integration
Twitter Integration
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Claritysoft
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
$39 per user/month
Functionality
16
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.