Compare Clearview and Cloud Contact Pro - Jun 2022

Shlomi LaviShlomi Lavi / Jun 23, 2022

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Bottom Line: Which is Better - Clearview or Cloud Contact Pro?

Clearview is more expensive to implement (TCO) than Cloud Contact Pro, and Cloud Contact Pro is rated with the same score (83/100) as Clearview (83/100). Cloud Contact Pro offers users more features (5) than Clearview (3). There is a clear winner in this case and it is Cloud Contact Pro!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

VALICOM Vs. West Unified Communications

VALICOM: Valicom’s business is to deliver expertise and excellence in telecom expense management. We can provide your company with completely outsourced telecom audit services, or work in collaboration with existing telecom teams and functions through our web-based Clearview platform. We want to work with you, get to know your company, and discover what sol...

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Who is more expensive? Clearview or Cloud Contact Pro?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Clearview and Cloud Contact Pro.

Clearview price starts at $29 per user/month , On a scale between 1 to 10 Clearview is rated 4, which is lower than the average cost of Call Center software. Cloud Contact Pro price starts at $25 per month , When comparing Cloud Contact Pro to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Clearview is more expensive than Cloud Contact Pro.

Which software includes more/better features?

We've compared Clearview Vs. Cloud Contact Pro based on some of the most important and required Call Center features.

Clearview: Data Import/Export, Basic Reports, Online Customer Support.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Target customer size

Clearview's typical customers include: Small, medium and large size businesses, and Cloud Contact Pro's target customer size include: Medium and large size businesses.



Clearview

ITQlick rating
(4.8/5)

starts at $29 per user/month

Clearview is a cloud-based call center software designed as a wireless and telecom tool to help organizations boost — from the stable of an intuitive location — productivity in wireline systems and inventory ma...

Categories: Fixed Asset Management, Time and Attendance, Grant Management, Contract Management.

Cloud Contact Pro

ITQlick rating
(2.8/5)

starts at $25 per month

Cloud Contact Pro is a call center software designed to help organizations set up a future-proof contact center in the cloud.

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

Compare specifications

Compare features

Clearview: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Cloud Contact Pro: 5 Features

Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Clearview
ITQlick rating
4.8/5
Score
83/100
Pricing
4/10
License pricing
$29 per user/month
Functionality
7
Compare
Cloud Co...
ITQlick rating
2.8/5
Score
83/100
Pricing
2/10
License pricing
$25 per month
Functionality
12
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.