Shlomi Lavi /
Jun 16, 2022
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Bottom Line: Which is Better - Clearview or Enghouse Interactive?
Enghouse Interactive is more expensive to implement (TCO) than Clearview, and Enghouse Interactive is rated higher (84/100) than Clearview (83/100). Enghouse Interactive offers users more features (5) than Clearview (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
VALICOM Vs. Enghouse Interactive
VALICOM: Valicom’s business is to deliver expertise and excellence in telecom expense management. We can provide your company with completely outsourced telecom audit services, or work in collaboration with existing telecom teams and functions through our web-based Clearview platform. We want to work with you, get to know your company, and discover what sol...
Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...
Who is more expensive? Clearview or Enghouse Interactive Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Clearview and Enghouse Interactive Contact Center.
Clearview price starts at $29 per user/month , On a scale between 1 to 10 Clearview is rated 4, which is lower than the average cost of Call Center software. Enghouse Interactive Contact Center price starts at $75 per user/month , When comparing Enghouse Interactive Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Enghouse Interactive Contact Center is more expensive than Clearview.
Which software includes more/better features?
We've compared Clearview Vs. Enghouse Interactive based on some of the most important and required Call Center features.
Clearview: Data Import/Export, Basic Reports, Online Customer Support.
Enghouse Interactive Contact Center: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.
Target customer size
Clearview's typical customers include: Small, medium and large size businesses, The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management.