Compare Clearview and Intermedia Contact Center - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Clearview or Intermedia Contact Center?

Clearview is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Clearview (83/100). Intermedia Contact Center offers users more features (5) than Clearview (3). There is a clear winner in this case and it is Intermedia Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

VALICOM Vs. Telax Hosted Call Center

VALICOM: Valicom’s business is to deliver expertise and excellence in telecom expense management. We can provide your company with completely outsourced telecom audit services, or work in collaboration with existing telecom teams and functions through our web-based Clearview platform. We want to work with you, get to know your company, and discover what sol...

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? Clearview or Telax Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Clearview and Telax Hosted Call Center.

Clearview price starts at $29 per user/month , On a scale between 1 to 10 Clearview is rated 4, which is lower than the average cost of Call Center software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Clearview is more expensive than Telax Hosted Call Center.

Which software includes more/better features?

We've compared Clearview Vs. Intermedia Contact Center based on some of the most important and required Call Center features.

Clearview: Data Import/Export, Basic Reports, Online Customer Support.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

Clearview's typical customers include: Small, medium and large size businesses, Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.