Compare Clearview and X5 Cloud Contact Center - Jun 2022

Shlomi LaviShlomi Lavi / Jun 16, 2022

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Bottom Line: Which is Better - Clearview or X5 Cloud Contact Center?

X5 Cloud Contact Center is more expensive to implement (TCO) than Clearview, and X5 Cloud Contact Center is rated higher (84/100) than Clearview (83/100). Clearview offers users more features (3) than X5 Cloud Contact Center (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

VALICOM Vs. YTel

VALICOM: Valicom’s business is to deliver expertise and excellence in telecom expense management. We can provide your company with completely outsourced telecom audit services, or work in collaboration with existing telecom teams and functions through our web-based Clearview platform. We want to work with you, get to know your company, and discover what sol...

YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...

Who is more expensive? Clearview or X5 Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Clearview and X5 Cloud Contact Center.

Clearview price starts at $29 per user/month , On a scale between 1 to 10 Clearview is rated 4, which is lower than the average cost of Call Center software. X5 Cloud Contact Center price starts at $25 per user/month , When comparing X5 Cloud Contact Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Clearview cost is around the same cost of X5 Cloud Contact Center.

Which software includes more/better features?

We've compared Clearview Vs. X5 Cloud Contact Center based on some of the most important and required Call Center features.

Clearview: Data Import/Export, Basic Reports, Online Customer Support.

X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.

Target customer size

Clearview's typical customers include: Small, medium and large size businesses, and X5 Cloud Contact Center's target customer size include: SMBs.

Clearview

ITQlick rating
(4.8/5)

starts at $29 per user/month

Clearview is a cloud-based call center software designed as a wireless and telecom tool to help organizations boost — from the stable of an intuitive location — productivity in wireline systems and inventory ma...

Categories: Fixed Asset Management, Time and Attendance, Grant Management, Contract Management.

X5 Cloud Contact Center

ITQlick rating
(4.2/5)

starts at $25 per user/month

X5 Cloud Contact Center is a call center software designed to help companies marketing and call centers reach out to customers while increasing agent productivity by curtailing the wait time between calls.

Categories: Call Monitoring, Call Recording, Call Center, Call Center Workforce Management.

Compare specifications

Compare features

Clearview: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

X5 Cloud Contact Center: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Clearview
ITQlick rating
4.8/5
Score
83/100
Pricing
4/10
License pricing
$29 per user/month
Functionality
7
Compare
X5 Cloud...
ITQlick rating
4.2/5
Score
84/100
Pricing
5.2/10
License pricing
$25 per user/month
Functionality
4
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.