Shlomi Lavi /
Jun 16, 2022
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Bottom Line: Which is Better - Clearview or zendesk?
Clearview is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Clearview (83/100). zendesk offers users more features (11) than Clearview (3). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
VALICOM Vs. Zendesk
VALICOM: Valicom’s business is to deliver expertise and excellence in telecom expense management. We can provide your company with completely outsourced telecom audit services, or work in collaboration with existing telecom teams and functions through our web-based Clearview platform. We want to work with you, get to know your company, and discover what sol...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Clearview or zendesk talk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Clearview and zendesk talk.
Clearview price starts at $29 per user/month , On a scale between 1 to 10 Clearview is rated 4, which is lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Clearview is more expensive than zendesk talk.
Which software includes more/better features?
We've compared Clearview Vs. zendesk based on some of the most important and required Call Center features.
Clearview: Data Import/Export, Basic Reports, Online Customer Support.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Target customer size
Clearview's typical customers include: Small, medium and large size businesses, and zendesk talk's target customer size include: Small, medium and large size businesses.