Shlomi Lavi /
Aug 22, 2022
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Bottom Line: Which is Better - Click2Coach or 8x8 Contact Center?
Click2Coach is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Click2Coach (62/100). 8x8 Contact Center offers users more features (14) than Click2Coach (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
InVision Vs. 8x8, INC
InVision: INVISION IS A CREATIVE COLLABORATION PLATFORM FOR DIGITAL DESIGN TEAMSInVision is a platform that enables companies of all sizes to discover the power of design-driven product development and speak a common design language among both business and design teams. Built to foster good communication and agile iterations, InVision will help design teams ...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Click2Coach or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Click2Coach and 8x8 Contact Center.
Click2Coach price starts at $25 per user/month , On a scale between 1 to 10 Click2Coach is rated 4, which is lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Click2Coach is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared Click2Coach Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Click2Coach: We are still working to collect the list of features for Click2Coach.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Click2Coach's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.