Shlomi Lavi /
Dec 16, 2022
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Bottom Line: Which is Better - SAP SuccessFactors or 8x8 Contact Center?
SAP SuccessFactors is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than SAP SuccessFactors (83/100). 8x8 Contact Center offers users more features (14) than SAP SuccessFactors (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Clicktools Vs. 8x8, INC
Clicktools: Founded in 2001, Clicktools was designed to help organizations collect and centralize information and insights in their CRM. By harnessing the power of major CRM systems including Salesforce.com, Oracle CRM On Demand, Microsoft Dynamics CRM and SugarCRM, Clicktools can focus on creating the most powerful, flexible and customizable survey and form ...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? SAP SuccessFactors or 8x8 Contact Center?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP SuccessFactors and 8x8 Contact Center.
SAP SuccessFactors price starts at $84.53 per year , On a scale between 1 to 10 Clicktools For Sugarcrm is rated 8, which is higher than the average cost of CRM software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: SAP SuccessFactors is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared SAP SuccessFactors Vs. 8x8 Contact Center based on some of the most important and required CRM features.
SAP SuccessFactors: Basic Reports, Data Import/Export, Online Customer Support, Inbound Call Center, Outbound Call Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
The software is a viable product for small and medium businesses as well as large enterprises. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.