Compare SAP SuccessFactors and 8x8 Contact Center - Dec 2022

Shlomi LaviShlomi Lavi / Dec 16, 2022

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Bottom Line: Which is Better - SAP SuccessFactors or 8x8 Contact Center?

SAP SuccessFactors is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than SAP SuccessFactors (83/100). 8x8 Contact Center offers users more features (14) than SAP SuccessFactors (5). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Clicktools Vs. 8x8, INC

Clicktools: Founded in 2001, Clicktools was designed to help organizations collect and centralize information and insights in their CRM. By harnessing the power of major CRM systems including Salesforce.com, Oracle CRM On Demand, Microsoft Dynamics CRM and SugarCRM, Clicktools can focus on creating the most powerful, flexible and customizable survey and form ...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? SAP SuccessFactors or 8x8 Contact Center?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP SuccessFactors and 8x8 Contact Center.

SAP SuccessFactors price starts at $84.53 per year , On a scale between 1 to 10 Clicktools For Sugarcrm is rated 8, which is higher than the average cost of CRM software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: SAP SuccessFactors is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared SAP SuccessFactors Vs. 8x8 Contact Center based on some of the most important and required CRM features.

SAP SuccessFactors: Basic Reports, Data Import/Export, Online Customer Support, Inbound Call Center, Outbound Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

The software is a viable product for small and medium businesses as well as large enterprises. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.



SAP SuccessFactors

ITQlick rating
(4/5)

starts at $84.53 per year

Clicktools for SugarCRM is a customer information management solution for businesses of all sizes. Its capabilities include marketing management, data centralization, automatic insights, and others. The softwar...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

8x8 Contact Center

ITQlick rating
(3.9/5)

starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

SAP SuccessFactors: 5 Features

Basic Reports
Data Import/Export
Online Customer Support
Inbound Call Center
Outbound Call Center

8x8 Contact Center: 14 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Virtual Call Center Support
Call Recording
Virtual Call Center Support
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SAP Succ...
ITQlick rating
4/5
Score
83/100
Pricing
8/10
License pricing
$84.53 per year
Functionality
14
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.