Cloud Contact Center (C3) is a web based call center management solution for businesses of all sizes. It offers such capabilities as call logging and routing, quality management, workforce management, and other...
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Cloud Contact Center (C3) is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Cloud Contact Center (C3) (60/100). 8x8 Contact Center offers users more features (14) than Cloud Contact Center (C3) (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Novanet: Founded in 2001, Novanet is a leading global communications provider headquartered in New York. The primary focus is providing Business-Class VoIP & Cloud Communication services to Contact Centre & Enterprise customers. We maintain offices in North America, South-East Asia & India with multiple offices and POPs.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Contact Center (C3) and 8x8 Contact Center.
Cloud Contact Center (C3) accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cloud Contact Center (C3) is rated 2, which is much lower than the average cost of CRM software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Cloud Contact Center (C3) cost is around the same cost of 8x8 Contact Center.
We've compared Cloud Contact Center (C3) Vs. 8x8 Contact Center based on some of the most important and required CRM features.
Cloud Contact Center (C3): We are still working to collect the list of features for Cloud Contact Center (C3).
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
The software is a useful solution for businesses of all sizes and a diverse range of types. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
Cloud Contact Center (C3) is a web based call center management solution for businesses of all sizes. It offers such capabilities as call logging and routing, quality management, workforce management, and other...
Compare Pricingstarts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare PricingITQlick Score: | 60/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Cloud Contact Center (C3) review |
Company: | Novanet |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Cloud Contact Center (C3) review, Cloud Contact Center (C3) pricing, Cloud Contact Center (C3) alternatives |
ITQlick Score: | 93/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> 8x8 Contact Center review |
Company: | 8x8, INC |
Pricing: | starts at $15 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.