Compare Cloud Contact Pro and Infinity Call Tracking - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Contact Pro or Infinity Call Tracking?

Infinity Call Tracking is more expensive to implement (TCO) than Cloud Contact Pro, and Cloud Contact Pro is rated higher (83/100) than Infinity Call Tracking (75/100). Cloud Contact Pro offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is Cloud Contact Pro!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

West Unified Communications Vs. Infinity Tracking

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Who is more expensive? Cloud Contact Pro or Infinity Call Tracking?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Contact Pro and Infinity Call Tracking.

Cloud Contact Pro price starts at $25 per month , On a scale between 1 to 10 Cloud Contact Pro is rated 2, which is much lower than the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Infinity Call Tracking is more expensive than Cloud Contact Pro.

Which software includes more/better features?

We've compared Cloud Contact Pro Vs. Infinity Call Tracking based on some of the most important and required Call Center features.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Target customer size

Cloud Contact Pro's typical customers include: Medium and large size businesses, and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.