Compare Cloud Contact Pro and nextiva app - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Contact Pro or nextiva app?

nextiva app is more expensive to implement (TCO) than Cloud Contact Pro, and nextiva app is rated higher (99/100) than Cloud Contact Pro (83/100). nextiva app offers users more features (16) than Cloud Contact Pro (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

West Unified Communications Vs. Nextiva

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Cloud Contact Pro or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Contact Pro and Nextiva Hosted Call Center.

Cloud Contact Pro price starts at $25 per month , On a scale between 1 to 10 Cloud Contact Pro is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Cloud Contact Pro cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared Cloud Contact Pro Vs. nextiva app based on some of the most important and required Call Center features.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Cloud Contact Pro's typical customers include: Medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.